I did get my bags back on Sunday after calling customer service again and just saying, I’m pretty sure my bags are in Rochester.
I’m not really sure what went down because they put me on hold and never came back.
I sat there waiting for 5 minutes or so and in the mean time baggage delivery was trying to call me to tell me they had my bag.
It’s all ok though. I have my stuff back. It’s not that there was anything of any particular value in there, but I really hate shopping and didn’t want to try to replace all my favorite clothes.